Softskill Business Communication: Business English Meeting
Fani Aristiyanti Putri 13614913 3SA01 Group: 1. Angie Nadya S 2. Camilla Engradina P 3. Dynda Gianika P 4. Fani Aristiyanti P 5. Surya Agung P · The meeting consist of Chairing persong = Paul Participants = Anne , David, Maria · Paul as the chairing person wants to discuss about a new training program. He ask David about his summary about the program. Paul said that he costume service will be affected by this. Paul asks Anne about the customer service approach and Maria will be the training developer. They work with Market Research Agency over a few weeks to gathered about the costumer. The result is mix, some customer complains and the company lose costumers because of it. The costumers decided to move to another supplier because the customer call doesn’t serve them well. But , Anne reject about having trouble to coordinate with other customer call staff and Anne said the new t